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Reuters: Credit card insiders tell of deceptive practices

September 24, 2008

AFFIL appeared in this article by Pedro Nicolaci da Costa on September 24, 2008:

Two former employees of credit card issuer MBNA, now owned by Bank of America, said on Wednesday they were forced to use aggressive and deceptive practices with customers in order to boost revenues.

Cate Colombo, from Maine, said she signed up for a customer service job but was instead instructed to make insistent sales pitches aimed at getting MBNA customers deeper into debt.

“I was hired to sell money,” she said on a conference call organized by Americans for Fairness in Lending, an advocacy group. “We had a goal of selling $25,000 an hour, $4 million per month. And I was one employee among hundreds, just at this one site.”

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This article was also published by Yahoo News and The US Daily News.

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