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ABC's Nightline: Are Credit Card Companies Dealing in Debt?

September 24, 2008

Colombo worked in the company’s call center in Camden, Maine, for four years. Young, a former middle school teacher, worked there for seven.

“I was completely clueless,” Colombo said of her job as a customer service representative. “I truly believed that I was going to go in and say, ‘Hi, Mr. Smith, it’s great to talk with you. Yep, I’ll activate the card, or this is what your due date is and thank you for doing business with MBNA.’ I had no idea that I was being hired to sell money.”

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